Question 1

How often does a restaurant grease trap need to be cleaned in DFW?

Accepted Answer

Most municipalities in Collin and Denton counties require grease traps to be cleaned when solids and grease reach 25% of the trap's volume — commonly called the '25% rule.' For a busy full-service restaurant, that usually means every 1–3 months. Faster-turn kitchens (fast food, food halls) may need monthly service. We can assess your trap and recommend a schedule based on your actual volume, not a generic number.

Question 2

Do you service car washes and auto facilities, not just restaurants?

Accepted Answer

Yes. Grit traps and interceptors at car washes, auto detailers, and fleet wash facilities are a significant part of our commercial work. These require different handling than food-service grease — the solids are heavier and often require vacuum trucks with higher lift capacity. We're equipped and licensed for both.

Question 3

What happens if our grease trap fails a health inspection?

Accepted Answer

Call us immediately at (469) 795-1213. We offer same-day and emergency service for commercial clients facing compliance deadlines or failed inspections. After the service, we can provide documentation you can present to the health department or inspector. Time is critical in these situations — we prioritize commercial emergency calls.

Question 4

Are you licensed to handle the waste from grease traps?

Accepted Answer

Yes. Heartland Grease & Septic holds hazmat licensing for the transport and disposal of grease trap waste, which is classified as a non-hazardous industrial waste in Texas. The waste is disposed of at a licensed receiving facility. We can provide manifest documentation upon request.

Question 5

Can you set up a recurring maintenance schedule for our locations?

Accepted Answer

Yes. We work with multi-location restaurant groups, property managers, and facilities teams to set up recurring service schedules. Consistent cleaning is the most cost-effective way to avoid FOG buildup, unexpected backups, and compliance violations. Contact us to discuss frequency and scheduling for your locations.

Question 6

What areas do you serve for commercial grease trap cleaning?

Accepted Answer

We serve commercial clients across Collin, Denton, Kaufman, and Rockwall counties — including Plano, Frisco, McKinney, Allen, Garland, Mesquite, Rowlett, and surrounding areas. If you're not sure whether we cover your location, call us and we'll confirm.

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