Plano, TX · Collin, Denton, Kaufman & Rockwall Counties
Ready When You Need Us
What Happens When You Call
A person answers
You reach us directly — not a call center, not a voicemail queue. Tell us your address, what you need, and whether it's urgent. We'll confirm availability on the spot.
We give you a real ETA
Not a 4-hour window. We'll tell you when to expect us based on our actual schedule and your location in DFW or North Texas. Emergency calls are prioritized.
We show up and do the job
The same licensed, hazmat-certified crew handles the job. No subcontractors, no surprises. After commercial services we can provide written documentation of the work performed.
What to Have Ready When You Call
You don't need everything on this list — but having it available speeds up scheduling and helps us arrive with the right equipment.
- Service address — Including city and county — we cover Collin, Denton, Kaufman, and Rockwall
- Type of service needed — Grease trap, septic pumping, aerobic system, lift station, or not sure
- Last service date — If known — helps us estimate the job scope and right truck size
- Is it an emergency? — Active overflow, backup, or failed inspection — tell us upfront so we can prioritize
- System size (if known) — Tank gallons, number of traps, or facility type — a rough estimate is fine
Not sure what you need?
That's fine — just describe what you're seeing (slow drains, odors, a full trap, a scheduled maintenance visit) and we'll figure it out together. We've handled enough jobs across DFW to diagnose most situations over the phone.
Call (469) 795-1213Send Us an Email
We respond within a few hours during business hours — faster for urgent requests.
heartlandco@proton.meHours & Location
Hours
Mon–Fri: 7 AM – 6 PM
Saturday: 8 AM – 4 PM
Emergency: 24/7Based In
3008 Laguna Drive, Plano, TX 75023
Serving: Collin County, Denton County, Kaufman County, Dallas County, Rockwall County, Hunt County, Grayson County, Ellis County, Cooke County
Payment Methods
Cash · Check · Card · Zelle · CashApp · Apple Pay
Our Commitment
- We answer — not voicemail, not a queue
- Hazmat licensed & fully insured
- High-capacity equipment for any job size
- Service documentation provided on request
- 5-star rated on Google